Privacy Policy

1. Introduction

Welcome to Cooserv Travel & Tour Sdn. Bhd. (“we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website for online ticket booking.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our services.


2. Information We Collect

2.1 Personal Information

– When you create a user account, we may collect personal information such as your name, email address, and contact details.

2.2 Booking Information

– When you book tickets on our website, we collect information related to the booking, including event details, payment information, and transaction history.

2.3 User-Generated Content

– If you submit content to our website, such as reviews or comments, we may collect and store that information.

2.4 Automatically Collected Information

– We may collect information automatically, including your IP address, device type, browser type, and browsing preferences, using cookies and similar technologies. Please refer to our Cookie Policy for more information.


3. How We Use Your Information

We use the collected information for the following purposes:
– To provide and manage the ticket booking services.
– To process payments and bookings.
– To communicate with you regarding your bookings, updates, and promotional offers.
– To improve our website and services.
– To personalize your user experience.
– To address inquiries and resolve issues.


4. How We Share Your Information

We may share your information with:
– Event organizers for the purpose of facilitating your booking.
– Third-party service providers who assist us in operating our website and providing services.
– Legal authorities in response to lawful requests and to comply with applicable laws.


5. Your Choices and Rights

– You may choose not to provide certain personal information, but it may affect your ability to use certain features of our website.
– You can update or delete your account information at any time by logging into your account.
– You have the right to access, correct, or delete your personal information. Contact us at [email protected]┬áto exercise these rights.


6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.


7. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for legal reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website.


8. Contact Information

For questions or concerns regarding this Privacy Policy, please contact us at +60 82-504 572.

This Privacy Policy is effective as of the date stated above.

Cooserv Travel & Tour Sdn. Bhd.
Lot 26-27, 2nd Floor, Setia
Raja Commercial Centre,
Jalan Setia Raja, 93350
Kuching, Sarawak, Malaysia

[email protected]
+60 82-504 572