Terms & Conditions

1. Acceptance of Terms

1.1 By accessing and using our website for booking tickets, you agree to comply with and be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.
1.2 These Terms and Conditions govern the relationship between you and Cooserv Travel & Tour Sdn. Bhd., and they supersede any prior agreements between you and us.

2. Booking Process

2.1 Ticket Availability
a. Our website provides information about the availability of tickets for various events. However, we do not guarantee the availability of tickets for specific events or at specific times.
b. Prices and availability are subject to change without notice.

2.2 Booking Confirmation
a. Your booking is confirmed once payment is successfully processed.
b. A confirmation email will be sent to the email address provided during the booking process.
c. It is your responsibility to ensure that the contact information provided is accurate.

2.3 Cancellations and Changes
a. Cancellations or changes to bookings may be subject to fees or restrictions depending on the event and its organizer.
b. Please review the cancellation and change policies specific to the event you are booking.

3. Payments and Refunds

3.1 Payment Methods
a. We accept payments through SenangPay
b. All payments are processed securely through our payment gateway.

3.2 Pricing
a. All prices are in RM and inclusive of applicable taxes.
b. Prices are subject to change without notice.

3.3 Refunds
a. Refund policies vary for different events. Please review the refund policy specific to the event you are booking.
b. Refund requests must be made within 5 days of the booking.

4. User Accounts

4.1 Account Registration
a. You may need to create a user account to access certain features of our website.
b. You agree to provide accurate and complete information during the registration process.

4.2 Account Security
a. You are responsible for maintaining the security of your account credentials.
b. Notify us immediately of any unauthorized use of your account.

5. Intellectual Property

5.1 Ownership
a. All content, trademarks, logos, and intellectual property on our website are owned by us or our licensors.
b. Use of our intellectual property without our express written consent is prohibited.

5.2 User-Generated Content
a. By submitting content (e.g., reviews, comments, photos) to our website, you grant us a non-exclusive, royalty-free, perpetual, and irrevocable right to use, reproduce, modify, adapt, publish, and display such content.

6. Privacy Policy

6.1 Data Collection
a. We collect and process personal information in accordance with our Privacy Policy.
b. By using our website, you consent to the collection and use of your personal information as outlined in our Privacy Policy.

6.2 Cookies
a. By using our website, you agree to the use of cookies in accordance with our Cookie Policy.

7. Limitation of Liability

7.1 We are not responsible for any loss, damage, or injury resulting from the use of our website or the purchase of tickets.
7.2 In no event shall our liability exceed the total amount paid by you for the booked tickets.

8. Changes to Terms and Conditions

8.1 We reserve the right to modify these Terms and Conditions at any time.
8.2 Changes will be effective immediately upon posting on the website.
8.3 It is your responsibility to review these terms periodically.

9. Governing Law

9.1 These Terms and Conditions are governed by and construed in accordance with the laws.
9.2 Any disputes arising from or related to these terms shall be subject to the exclusive jurisdiction of the courts.

10. Contact Information

10.1 For questions or concerns about these Terms and Conditions, please email us at [email protected].