1. Refund Policy
1.1 General Refund Policy
– Refund eligibility and conditions vary based on the specific event and its organizer.
– Please review the refund policy provided during the booking process for each event.
– Refund requests must be made within 5 days of the booking.
1.2 Processing Time
– Refunds are typically processed within 5 business days after the refund request is approved.
– Processing times may vary based on the payment method used.
1.3 Denied Refunds
– Refunds may be denied if the event organizer’s refund policy prohibits refunds under certain circumstances.
– Denial of a refund will be communicated to you with the reason for denial.
2. Cancellation Policy
2.1 General Cancellation Policy
– Cancellation policies vary for different events and are set by the event organizer.
– Please review the cancellation policy provided during the booking process for each event.
2.2 Cancellation Fees
– Some events may have cancellation fees or penalties that apply if you choose to cancel your booking.
– Cancellation fees will be clearly communicated during the booking process.
2.3 Event Changes or Cancellations
– In the rare event that an organizer cancels or reschedules an event, you will be notified of the changes, and appropriate actions will be taken, such as offering a refund or providing alternative options.
3. Contact Information
For questions or concerns regarding our Refund and Cancellation Policy, please contact us at +60 82-504 572.
This Refund and Cancellation Policy is effective as of the date stated above.
Cooserv Travel & Tour Sdn. Bhd.
Lot 26-27, 2nd Floor, Setia
Raja Commercial Centre,
Jalan Setia Raja, 93350
Kuching, Sarawak, Malaysia
[email protected]
+60 82-504 572
