Refund Policy

1. Refund Policy

1.1 General Refund Policy

– Refund eligibility and conditions vary based on the specific event and its organizer.
– Please review the refund policy provided during the booking process for each event.
– Refund requests must be made within 5 days of the booking.

1.2 Processing Time

– Refunds are typically processed within 5 business days after the refund request is approved.
– Processing times may vary based on the payment method used.

1.3 Denied Refunds

– Refunds may be denied if the event organizer’s refund policy prohibits refunds under certain circumstances.
– Denial of a refund will be communicated to you with the reason for denial.

2. Cancellation Policy

2.1 General Cancellation Policy

– Cancellation policies vary for different events and are set by the event organizer.
– Please review the cancellation policy provided during the booking process for each event.

2.2 Cancellation Fees

– Some events may have cancellation fees or penalties that apply if you choose to cancel your booking.
– Cancellation fees will be clearly communicated during the booking process.

2.3 Event Changes or Cancellations

– In the rare event that an organizer cancels or reschedules an event, you will be notified of the changes, and appropriate actions will be taken, such as offering a refund or providing alternative options.

3. Contact Information

For questions or concerns regarding our Refund and Cancellation Policy, please contact us at +60 82-504 572.

This Refund and Cancellation Policy is effective as of the date stated above.

Cooserv Travel & Tour Sdn. Bhd.
Lot 26-27, 2nd Floor, Setia
Raja Commercial Centre,
Jalan Setia Raja, 93350
Kuching, Sarawak, Malaysia

[email protected]
+60 82-504 572